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2018银行招聘:数码银行服务主任

日期:2018-01-25 09:25 阅读量:1079次

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Scope of Role:

角色範圍:


The primary purpose of this position is to provide One-Stop-Shop service with accurate and timely information on products and services to all Clients connecting Standard Chartered Bank (Hong Kong) Limited through Click-to-Chat:

向透過渣打銀行(香港)有限公司線上對話渠道查詢銀行產品及服務之客戶提供一站式服務及準確及時的回覆為此職位之主要目的。


1)    Assist Clients in the fulfillment of their transaction or servicing request in a multi-channels:  click-to-chat, audio-chat and video-chat

透過多樣渠道(包括線上對話、語音對話及視像對話)支援及處理客戶有關交易查詢及服務指示


2)      Achieve First Call Resolution in all Clients’ interactions, wherever possible

在任何可能的情況下,於首次通話中向客戶提供解決方案


3)    Promote the use of automated channels and their benefits to Clients

            向客戶推廣自助服務的使用方法及好處


4)    Acquire new business by proactive offer and generate new sales opportunities

            主動提供服務及介紹推廣優惠,以創造銷售機會


5)    Leverage continuous improvement journey by proposing and giving suggestions / recommendations on workflow implementation and productivity improvements

提出關於改善工作流程及提高工作效率的意見及建議,以不斷提升服務質素

Key Responsibilities:

主要責任:

Sales and Service Delivery

傳遞銷售與服務

Client Experience

客戶體驗

1.  To apply the proper audio-chat, click-to-chat or video-chat etiquette to satisfy various client situations.

應不同客戶的情況選擇合適的語音對話、線上對話或視像對話禮儀。

2.  To provide personalised Client servicing of the highest level and to convey right information to the Clients and avoid mis-selling and complaints.

為避免錯誤銷售及投訴,務必向客戶提供準確資訊及最合適的客戶服務。

3.  To introduce and educate Clients of the self-service/automated banking channels and help them to use the services extensively.

向客戶介紹自助銀行服務,並協助客戶善用相關服務。

Selection Criteria:

挑選準則:

1.    Bachelor graduate or above

學士學位或以上

2.    Excellent in Cantonese speaking and Chinese writing skills

流利廣東話及良好中文寫作能力

3.    Excellent English writing skills, those who passed CET-6 or TEM-8 are preferable

良好讀寫英語能力,CET-6 或TEM-8合格者優先

4.    Be well versed in Standard Chartered Bank (Hong Kong) Limited product offerings of all products: Credit Cards, Savings Account, Current Account, Time Deposit, Mortgage, Personal Loan

熟悉銀行產品:信用卡、儲蓄存款戶口、支票戶口、定期存款、樓宇按揭貸款、私人貸款

5.    With client service or sales working experience preferable

具客戶服務或推銷工作經驗者優先

6.    Excellent interpersonal and communication ability to deal with people of all levels in complex and challenging situations.

善於處理人際關係及良好溝通技巧

7.    Able to work under pressure and willing to take challenges

能承受工作壓力及勇於接受挑戰


渣打银行(中国)有限公司深圳分行
About us: 
Standard Chartered
leading the way in Asia, Africa and the Middle East
We're listed on the London Stock Exchange and the Hong Kong Stock Exchange, and are in the top 25 FTSE-100 companies by market capitalisation. With a strong focus on attractive growing markets, we combine global capability with deep local knowledge. We're passionate about our customers' success, and have won major awards in every region in which we operate.
渣打银行于1858年在上海开设首家分行,近150年在华经营从未间断。2007327日,渣打银行(中国)有限公司成为第一批本地法人银行。这充分显示了渣打对中国市场的承诺,以及其作为外资银行在中国银行业内的领导地位。
渣打银行中国及香港区电话银行客户服务中心于20071120日在深圳安联大厦隆重揭幕,为渣打银行中国内地和香港特区两个市场的相关个人银行客户提供包括业务咨询、售后服务、及电话营销等多方面的服务,为电话银行扩展需要,现诚聘有意于银行领域发展的英才。


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